New Reviews on Jitterbug Cell Phone Service by Great Call Inc.

124 days ago by Ray Walker

Their return policy sucks. I ordered 2 phones. They billed me 1/2 @ $176.00 I returned the phones due to size. They billed me $52.38 but left the $176 on the credit card instead of remitting the $176 at the same time they added their new charge. Not quite what thei ad on return policy states. I won't quibble about the return fee, but it is a bit high. My conversation with them to return it was neither rude nor friendly.

107 days ago by Heather

I agree totally that Jitterbug is a rip-off! I ended up calling and cancelling my service which I never actually recieved because they never set up my phone for me, but still charged me for it! I called 5 times to complain about not being able to use my phone, and nothing got done about it. Seemed like they just wanted to keep stringing me along. They didn't try very hard either to make me happy when i cancelled, all they did was offer to give me back my set up fee. I said no way, i'm fed up and i'm returning the phone. It's their loss, because I was so excited about getting it and all it turned out to be was a huge dissapointment and an even bigger headache!!!

86 days ago by R.

I ordered a Jitterbug phone for my elderly mother for emergency use. So far it only worked the first day she had it. There is no service and her stored phone numbers no longer come up. I called customer service three times now w/ no success fixing the problem. Finally I was promised that a tech person would call me back to help. Now, two days later, no one has called yet. I already paid a bill for one month of service (although she only
had the phone for 2 weeks when I got the bill).

If I don't get this thing fixed tomorrow I am sending the phone back and I better get a full refund on it plus a refund for the service I paid for (since there has been none). I could not be less satisfied by the service at this point. I will not recommend this phone to anyone.

83 days ago by Heather

I hear you. Here I am, let's see now, 42 days after I returned the phone to Best Buy where i bought it, and I still haven't gotten my set up fee back yet. I've called 5 times already asking them where it is. They just keep stringing me along. Called yesterday, they told me it was credited back to me 3 days ago, Hmmmm, then why isn't it back in my bank account? If it doesn't show up in my account within next few days, I'm calling the attourney general's office, i've had enough of their crap and lies. Buyers Beware, DO NOT BUY A JITTERBUG, SAVE YOURSELF A HUGE HEADACHE.

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