To file a complaint against Jitterbug aka Great Call Inc. with the FTC (Federal Trade Commission) go here:
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
You can also file a complaint with the Consumer Affairs website:
http://www.consumeraffairs.com/cell_phones/jitterbug.html
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