Posted: 2008-05-31 by Sam
Rude Customer Service -- Poor Service
Complaint Rating: 100 % with 9 votes
I ran into a lady at the airport as I was fiddling with my mother's jitterbug. I was frustrated and trying to get a hold of a CSR to dispute the billing. She chuckled as she told me she had a friend that used to work at the company. Her friend would not buy a jitterbug for her mother due to the billing issues and lack of service. She told me that her friend was overworked and under appreciated -- and that she complained about the management that was notorious for lying to staff and customers. We had a delightful conversation and somehow I cannot forget her as I look at my mother's jitterbug. I have read the jitterbug blogs. I only wish I had done so sonner. Everything in these blogs is true! Jitterbug is really a scam. I am researching other handsets for my mother. In doing so, I truly don't believe the company understands their demographics.