DF said...
This is the WORST company I have ever dealt with. I have also found quite a few blogs with similar messages from people who have also had terrible experiences with this company. I'm a 50 year old woman who purchased a cell phone for my elderly parents last year. The HORRIBLE service began almost immediately. After countless months of unsuccessfully trying to get Jitterbug to provide me with service, I have begun to take other actions. I have many, many friends and hundreds of professional peers in my age range who are also looking to purchase cell phones for their elderly parents. I'm making sure they all know that Jitterbug should be avoided at all costs. I have posted on blogs; I have posted on my Facebook profile; I have sent out emails and talked personally to a lot of people. My sister, who purchased the phone with me for our parents, is a long-time teacher in a large school district and knows literally hundreds of other teachers in her age range who might be thinking about cell phone purchases for their parents. She, like me, is making sure they know about Jitterbug. As if the awful service and management of this company were not bad enough, the phone was purchased for my parents medical emergencies. During the time Jitterbug has held their phone hostage, my father passed away (my mother needed her phone -- which had already been paid for in full -- to contact people concerning this medical emergencies). Despite repeated promises that I would have the phone returned to me by last week (which was about the 10th promise I've had that I would get it back), it wasn't. During this time, my mother -- who is still recovering from the death of her husand, to whom she had been married for 53 years, fell in her yard. She was unable to get up and had no way to call anyone because Jitterbug won't return her phone. She was stranded for 30 minutes and broke several of her fingers. You can bet that story is what I'm telling people in my communications about the worst company ever. DF
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4 comments:
This is another letter from another customer:
jkjames1345@gmail.com said...
jitterbug is a complete joke crs cane not handle the calls or cannot get the order right the keep adding things on to the order
the order was modified on june 4 2009 they refused to refund my money. i called the customer service and was put on hold for 1hr 45mints. and i was playing phone tag. they pissed me off and know i got a lawyer to take my case
so i am going to tell my friends not to get a jitterbug phone
watch out and do not get a jitterbug phone or you will be sorry
June 8, 2009 1:18 PM
I have been hesitating on getting my mom a phone due to all the contracts and stuff that go along with it. But I feel she neeeeeds a cell phone sometimes. I thought.. WoW! $10 a month?! I'm going to buy one for my 9yr old as well. Well... I decided to take a peek at the website before I went ahead and called the 1-800 number and ... Thaaaaank You Bloggers!!! Before I went ahead and clicked ont he web site.. the negative comments got my attention first :) again... Thank You! if this is the case I rather stick to not so fancy but does what it's supposed to cricket.
You will be doing yourself a big favor, WoW. Don't get your mom a Jittterbug cellphone. They don't work half the time, the customer service is terrible, and the company could care less about the elderly or anyone else for that matter. They willfully overcharge customers on their bills and skimp out on paying their employees due bonuses and moving related expenses. They are one of the most crooked companies of our time. You're better off going with Metro PCS or another less expensive carrier. Anything is better than Jitterbug.
My sister bought a Jitterbug phone sometime 2010 after seeing it advertised in AARP newspaper. When she tried to use it, it did not work. Turned out they do not have service where she lives. They would not refund her money even though she returned it 2 days after she received it. My sister does not use a computer and just "ate" the $100+ cost. I imagine there are many who also do that rather than fight. What a scam on mostly senior citizen-should be investigated.
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