Saturday, March 29, 2008

More complaints about Jitterbug DBA Great Call Inc.

http://www.complaintsboard.com/complaints/greatcall-inc-jitterbug-c37693.html

30 days ago by Lee
Yes, I also have had problems with Greatcall {DBA Jitterbug Cell Phones]. [Great Call Inc. DBA Jitterbug Cell Phones] keep charging bills to my credit card that I think are way too high. [Jitterbug DBA Great Call Inc.] won't send me an itemized bill although I have requested it several times. I will probably cancel [my Jitterbug Cell Phone] soon, but I hate to waste the $175 I spent on the [Jitterbug Cell Phone].

5 days ago by Samuel Stuart
Good luck trying to cancel your account [with Jitterbug Cell Phones DBA Great Call Inc.] I have called [the Great Call Inc. DBA Jitterbug Cell Phone] customer service line to cancel, and they say they will call back. They don't. I have sent emails to [Jitterbug] Customer Service email address. I even had my credit card company block [Jitterbug/Great Call Inc.] billing. [Jitterbug/Great Call Inc.] just keep sending bills.

55 comments:

John said...

Facts about Jitterbug/GreatCall
- The company is totally out of $$$$ They are borrowing and trying to raise more
- The billing system is a complete disaster. The CSRs cannot handle the volume of calls. The complainst are high.
- Poor Management and NO Leadership. The management does not have a passion for success of the business.

Linda said...

Two days after my mother died, I called to cancel her service and request a refund for the nearly 400 minutes left on her phone. The CSR informed me that the company did not give refunds. I asked to speak with her supervisor. Joe Montanez got on the phone and reiterated what the CSR said.

I suggested he keep the minutes on my mothers phone and I would keep my check for the bill I just received, he threatened leagal action! Talk about lousy customer service!

Linda

Tori said...

Its too bad - the product was such a great idea - hopefully other companies that are competent will copycat.

The negative consumer feedback on this company is mounting so I don't think I will bother with the phone.

My own experience in trying to get information from the company on the coverage etc is very, very poor.

jkjames1345@gmail.com said...

jitterbug is a complet joke crs cane not handle the calls or cannot get the order right the keep adding things on to the order
the order was modified on june 4 2009 they refused to refund my money. i called the customer service and was put on hold for 1hr 45mints. and i was playing phone tag. they pissed me off and know i got a lawyer to take my case
so i am going to tell my friends not to get a jitterbug phone
whatch out and do not get a jiiter bug phone or you will be sorry

Lynne said...

This company preys upon the elderly and disabled. Someone needs to shut them down. I bought my 18 year old disabled daughter a jitterbug for her birthday. She used it only a handful of times in a two week period. When the battery ran out we tried to recharge without success. I called the company and was told to send it to them, despite the fact that I could have returned it to the store for a full refund. It was that new. THe Jitterbug rep had me remove the back of the phone and tell what I saw. After I did, she said it sounded like everything was normal and the phone was in perfect shape. I assured her that it was and had barely been used. At her instruction, I boxed the phone up and sent it in. After 4 weeks of no word from Jitterbug i called to find out when to expect my daughter's phone. To my surprise I was told that the phone was damaged and abused and not repairable. I needed to go ahead and pay another $150 for a new phone. I said over my dead body. That phone was in new condition and worked fine until the battery ran out. Too bad for me was their attitude. Anyone interested in a class action? I will be contacting AARP, the National Down Syndrome society, National Association for disabled persons and any retailers and advertisers of this terrible product. Shame on Greatcall/Jitterbug.

Jayme said...

have any of you tried contacting the FCC? Years ago I had a problem with AT&T and filled out info. on the internet with the FCC and in a week I had AT&T jumping through hoops and solved my problem that I had tried to do myself for a year.

Ann said...

Do not buy this phone, it is worthless! In the four months I have had it it has been out of commission more than in use. Have had a new battery and it still will not hold a charge. Can hardly hear ringer. This will be the second time I have been instructed to go through plugging in charger 'performance'. Stay tuned to see if they give me a new phone!
Ann

Joy said...

Now that I have read this i would never do business with Jitterbug. Thanks for your help everyone and shame on you Jitterbug

Myra said...

I hate I spent $175 on this phone. I was excited when I learned about the service because it didn't require a service agreement. I'm not elderly, just didn't want a long term agreement nor did I need all the frills of many of today's phones. My major complaint is with voicemail . . . the time stamp for receipt of the message is never correct; it's always 2 hours behind. As well, I never get a notification that messages are in my box.

Seth, Julie and Levi Alcorn said...

Thanks for all the complaints, My husband and i are wanting to downsize out cell phone use and thought about jitterbug, but after all these comments I will definitely reconsider.

Christopher said...
This comment has been removed by the author.
Judy said...

After seeing several commercials on TV about Jitterbug I was going to look into getting one only because I do not use my cellphone on a regular basis & thought it would save me money but after seeing all these complaints I will keep things just as they are!

John D said...

Great phone idea, and thanks for the advice; but, I'll not waste my money or time with such a poorly run company as this.

Mike said...

Thanks everybody for your thoughts. I was considering a Jitterbug (I don't use the cell phone a lot)and your comments have turned me off to Jitterbug. I realize the number of complaints vs. the number of telephones in service is probably a small percentage but there is a common thread to these complaints and the company response to them has scared me off.

Leona said...

My folks have just moved into an assisted living facility and are now on Medicaid and can't afford their Verizon services so I thought about getting them a Jitterbug. These phones were touted earlier this year in the local newspaper as being a great option for those who didn't want or need the bells and whistles of the common techie cell phones. They were supposed to be especially friendly for seniors. Boy, am I glad I found this blog. I was actually looking for the Jitterbut web site to order them service!

Ruth Ann said...

Thank you everyone for taking the time to share your comments, of course like others, I was considering getting this phone for my 69 yr old mother. The company is off my list. Again, thank you.

stiffmister99 said...

I am so glad i read all this comments, i saw the add on tv and was just about to order when i read all this comments, thank goodness for that i have been put right off jitterbug phones and i am not even going to bother with it, however after reading this comments i feel for you all and wonder why people get into business and dont know anything about about customer service which should be a major factor in a business and i thing jitterbug should be putting the money into custormer service instead of putting the money into advertisements on tv, obviously they are trying to get the innocent people involved and that is really disgusting.

Robert John said...

Big thanks to all for taking the time to post!

I, too, was about to buy one of these for my mom who has alzheimer's.

No freakin' way!!!

Thanks, thanks, thanks.

Ellen said...

So far Jitterbug has give us only the BEST service. My husband dropped our phone in water at work, it died. We sent it in to them and within 1 week they called to say their diagnostics picked up water damage. We bought another at a reduced rate and when Jitterbug expanded their service in our area, we had problems with our calls not going through. One call to Jitterbug and they sent us a FREE smartcharger and told us how to use it to update our network software. Perfect service now, even better than before since they are using Verizon's network here. Then we wanted to downgrade our service, no problem happened immediately. Only excellent service on our end.

Dora said...

I'm going to buy a Jitterbug service for my 8 year old
uncle with whom should I buy the service plan?
I saw a comment that mentioned verizon. how about atnt?

peterstnl said...

Add these to the list of complaints and scams about this company. The phone does not shut off-even though there is an "on/off" switch. Called "Customer Service" a week ago. They tested it and agreed it was defective. They would email me a shipping label to return the phone to Technical Support.
Guess what? No label.
Sent email last Friday. guess what? No response.
This company should disappear after the FTC forces them to issue refunds to everyone who requested one-except they will probably file bankruptcy and screw everyone.
Pete

Erick said...

Thank God for the internet. I was going to buy one but after reading all the problems reported here, no way Jose!

Eric said...

Great blog, a lot of info, especially in the comments! I noticed they weren't on Yelp.com - so I added them and posted my review. I thought your blog was very effective and included a link.

ken said...

Wow. Thanks, everybody for opening my eyes. I got on the computer today with the express intent to buy one of these for my wife for her birthday. I thought to check to see if I could find a complaint blog just for kicks first and POW!!! Sounds like the quality of the equipment is marginal at best and the company running it is a total joke. I don't have the time or patience to fool around with anything as pathetic as Jitterbug / GreatCall seems to be. Thanks again.

Gordon said...

We are looking for an enexpensive phone for my 83 yr. father in law. Maybe a pay as you go phone, we were going with Jitterbug till we read the comments. Any suggestions?
email me sonpowered@live.com

anthony said...

just another" cricket" ripoff.stick to established companies.although i am thinking about the one walmart advertised.i just don't like any thing walmart!!!!!!!!!!!.maybe a can and string...

bnbs said...

My husband has a 6 yr old cell/pic phone that he won't trade in as the new phones seem too complicated. He never figured out the pic part. The Jitterbug phone was suggested by our son as it looks simple. Now that we see the comments, we'll just keep the old one thank you...

peterstnl said...

try Consumer Cellular. They have a free phone and pay-as-you-go service. I use them

Sandra said...

We saw the ad in the AARP magazine and thought we would give it a try. Not after all these complaints. Someone suggested consumer cellular. I guess we will look for a complaint blog about them and go from there.

Dave said...

I'm glad I came across this site. I bought a used jitterbug on ebay ($50) and the seller said the company said just send it in and they would reset it for me. Now, I won't bother. It was a good idea for a company. But like most companies they don't seem to care about the people they supposedly say they want to help.

Shellseeker95131 said...

Jitterbug should be shut down. Their billing is deceptive, if not illegal. They cannot provide accurate minute usage because they are always 3 days behind in collecting the info from other carriers. They don't provide itemized billing statements. Outgoing calls take a minimum of 20-25 seconds of dead air space before you hear the dialed number ringing. Their customer service "Supervisor" is extremely rude. Jitterbug was an awful experience!

Todd said...

Now there is a better alternative on the market called the Just 5. It’s got the big buttons for easy dialing and the selling point for me was the SOS button feature. The phone allows you to program up to 4 numbers which are connected to the SOS button on the back of the phone. In the event of an emergency you can press the SOS button and the phone will automatically begin dialing the 4 numbers you have preset (like 911 or your doctor, etc..)until someone answers. When they do answer, the phone automatically goes into speakerphone mode so you can communicate quickly and get the help you might need. Also, when the SOS button is activated, an alarm sounds to let those around you know you need help. The buttons are big, the perfect size actually, and the display screen shows the numbers in large, easy to see format. The volume of the ringer and the speaker are loud and clear, making it easy to hear while using the phone. It’s a perfect phone to have, easy to use and not bad looking either. It comes in several different colors. My mom loves it and I’m so glad I was able to get it for her. Here’s the website where I found out about the Just 5: http://www.just5.com

Maureen said...

wow, thank you all for the pre-warning on this phone, which by the way is highly advertised on t.v. after all the complaints I've read no way would I consider for my Auntie who is ederly...thank you so much for all the comments and SHAME ON JITTERBUG.....there'll be a place after life for this misreputation

cotuit said...

bought one for my mother.worst experience I ever had.and they want you to go on the computer I thought it was a easy phone?I saw there ceo David Inns at a tech convention.very full of himself.kept changing the subject never answered a question truthfully.very pricey.

kweju3 said...

When we ,the public, communicate with each other our power increases a hundred-fold. I have T-Mobile minutes and a tv commercial convinced me to try Jitterbug. Having read these comments, it's a no brainer. I won't be Jitterbuggin"!

Pat said...

I just received a letter from jitterbug threatening to send a $45 bill to a collection agency. They have bilked us for so much money already (and assured me that the balance was at zero when I canceled the service), and I can't get a straight reckoning of where all these charges are coming from. My 92 yr old mother never could keep the volume control at the high level (which is not high enough anyway) as the button for volume control is very inconvenient/easy to accidentally bump. I don't want to pay anymore, but also don't want to get into a hassle with a collection agency over such a small amount (they got hundreds out of us for six months of bad service).

Lisa said...

My mother just went to assisted living too and I wanted to get her a Jitterbug to keep her from being isolated but after reading these posts I'm going to run for the hills! Too bad -- it seemed great. I guess what they say is so -- if it sounds too good to be true it probably is. Bummer. Like someone else said, maybe someone competent will copycat.

Nancy said...

They are insisting that my mother with advanced dementia cancel over the phone before they will agree to a cancelation of the account. I created the account, they only have my contact information and I have been solely responsible for the bill. Calling on the phone or writing does no good. USELESS and a TOTAL RIP OFF. Do not buy this product.

Philis said...

WOW! This blog just saved me a giant headache. On a fixed income I have been trying to cut expenses and the ad in AARP caught my eye. I am so glad I went to my computer to check it out. All of your words have inspired me to check most of my future endeavors. THANKS!

Philis said...

Thanks for the heads up information on the Jitterbug. Apparently it has "bugs". This blog just saved me from future misery. Trying to cut expenses being on a fixed income and saw the ad in AARP. Shame on them. Anyhow you all have given me thought to my future endeavors to check the internet for "complaints".

Maureen said...

I'm glad I read this before I bought my dad one for his 80th b-day. Thanks everybody that wrote in.

Jerry said...

Uh, I am concerned about the number of posts on this blog, including the dated of comments at the top that are made to look current, about not choosing the Jitterbug phone.

The majority of you people have never used the phone, and are not asking any questions, so why in the world are you posting?
Who needs to know you're not buying? Fake posts?

I spoke with Jitterbug several times today, and the new one has E911, a dial tone, and a speakerphone+. It is made by Samsung, so surely it is better than the few negatives.

The "glad you warned me" posts are of no value, and waste everybody's time, and mislead.

I am ordering through the AAA discount tomorrow for my 80 year old mom - it is RED! 100 minutes per month with 60 day rollover for $14.24 per month, and the phone is $99 on Verizon.

Jerry said...

What I meant was that the cell carrier for Jitterbug is the Verizon network, and Consummer Cellular just told me they are on ATT. I choose Verizon.

Hope you all are wrong. I am also wondering if since the Jitterbug is so easy to use, whether your moms are using it a lot, and causing high bills. You are supposed to be able to monitor use on the web. By the way, I read where Jitterbug has gone more to Verizon. I think you can get Jitterbug prepay, also, but not sure.

I only picked Jitterbug for emergency use when the landline is down, or off hook, etc. Mom can't operate the Tracfone and more, and the Jitterbug has a dial tone when it is opened, answers when it is opened, and ends the call when closed. Easier to understand than Send/End.

We had huge problems for several months several years ago with Centurytel - bad electronics on their (mon's) line. It went on for a couple of months or more. Landlines are not what they used to be, and your Lifeline and other monitoring stuff won't work if the landline or VOIP cable is down, of if a phone is off hook.

We only intend to use Jitterbug in an emergency when the landline down, etc. Am ordering a FreedomAlert for her to use when the line is ok.
Hope I'll remember to update how it goes.

Greg Judd said...

This blog has to be the handiwork of envious, lower-caliber would-be Jitterbug competitors. I've recently purchased Jitterbug phones for both my octogenarian parents, and with no more than a 5-minute walk-thru/test dial, both were receiving & making calls, and performing basice user functions like re-charging their phones, with little challenge.

My customer service experience, from initial purchase call through user support, has been exemplary.

No telecom service is perfect, but Jitterbug's price/service proposition is about as good as you're likely to find anywhere. I look forward to the firm's continued introduction of pragmatic service innovations at affordable rates.

Road said...

To Greg Judd

Tell me how you first couple months in billing goes. Then you can extrol on this wonderfully crappy company.

Bert said...

Because my wife and I only use our Jitterbug for emergencies or to let one another know how soon we'll be home, we keep the phone in the car. We've made calls on it no more than a mile from home, only to be informed on the phone's screen that service is "out of range." That's strange, because Jitterbug uses the Verizon network around here. I made four calls to Jitterbug's Customer Service and its Technical Department. After having first been told that they would replace my phone, the Tekkie said I'd have to ship the phone to California, where they'd check it "at no charge." May we have a replacement while we send ours in? "No."

I'm going to trash the Jitterbug as soon as I've found a replacement service.

1patriot said...

I've never had this problem with a cell phone but since there is no contract which could be legally binding, don't argue with the customer service at jitterbug.

If you have paid by credit card, call the card company and tell them you have unauthorized charges. The card company SHOULD take it off immediately. Citicard did it for me when I was charged for a "trip" I did not order.

The cell phone company would have to submit proof to the card company in order to get paid again and since they aren't good at having records, I doubt that would happen. If so, you can just contest it again to have it removed.


Forget customer service at jitterbug, go right to the credit card company. Also, this is good reason NOT to use a debit card for transactions of this kind. With the credit card, you have the company to assist you in matters of unauthorized charges.

Ideas, Opinions,Thought&Meanderings said...
This comment has been removed by a blog administrator.
Fightback said...

I signed up with Great call service for one month only for my aunt that is 92 years old. She needed the phone for only one month. At the end of the month we called to cancel. We were explained that they could suspend the account for 2 months and there is a $10 per month fee that they will waive the suspension fee for the two months. The phone wa sno longer in use.. They wanted us to think about it and would not turn the account off unless we send back the telephone that we purchased back to them to deactivate it. Made no sense. No company need the phone back to deactivate it, We agreed to extend it for 2 months as long as the fee was waived. My aunt had stopped using the phone as no call were made after the first month and the account was suspended at our request. They did live up to waiving the $10 per month fee during the suspension BUT when we called again to cancel the account before the 2 months they said that we owe $41. They still refuse to close the account and continue to bill month after month. Talked to multiple people in customer service each promise to close the account but never do. They insist on more payments to close the account. Very deceitful company and no one does what is promised. The account is still open and we decided that we are no longer would attempt to clear up the situation. We wated hours with them over and over . I would strongly recommend not to sign up with this company as they are not living up to what tehy promise. It seems that clsoing an account is not an easy thing to do with them. We did clearly explain to them that if it continues we would complaint to the Better Business Bureau and the State Attorney of Illinois.. They do not seem to care.

Fightback said...

deceitful company watch out

Ann Miller said...

Bad bad cimpany to even work for they are up to somthing they lie browbest you just unbelievable!

GreatCall Customer Care said...

My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone. I saw your post today and I wanted to provide my contact information for anyone with an issue or concern.

I’d like to learn more from you about your experience so that we can resolve the issue for you and in the future. You may contact me at your convenience at 760-602-6700 and ask to speak with Sue Weaver.

-Great Call

Tom O'Neill said...

A Jitterbug phone was given my wife by our daughter. Recently my wife had to move to an Alzheimer's residence and I moved to a smaller apartment in the huge apartment complex we had lived in together. They are good about the mail here, but we have a new mailman, and I wished to lessen his burdens by giving Great Calls the new apartment number. Sounds simple, right? I called Great Calls-Jitterbug and Shawn came on line. I told Shawn the new apartment number. He replied there was no way he could accept it till I gave him the password for the account. I told him it was my wife's account, and I didn't know the password. He said I'd have to get it from my wife. I told him my wife has Alzheimer's and has reverted to her native tongue, and that she would not remember the password. He then told me he would send some material to the old address where I no longer lived, and this would outline a process whereby I might be able to prove I was a legitimate agent for my wife's mail. I said o.k., and hung up. I slept on it--or rather barely slept on it. Since our monthly payment for Jitterbug is by automatic withdrawal, I realized the mail is really redundant. The next morning I called Great Calls-Jitterbug, and drew Henry. I told Henry that Great Calls could suspend the mail since we paid by automatic withdrawal. Henry said no way. I was not authorized to suspend mail. I, hot under the collar by now, said well, then, I could just call my bank and terminate the account by terminating the automatic withdrawals. Henry was ready for me. He told me Great Calls-Jitterbug would still charge me every month even if I tried to turn off the account. In other words, Great Calls-Jitterbug would destroy my credit. Henry then consulted with his supervisor. The supervisor, a person of great wisdom, informed Henry that he could accept the room number change if I would first FAX Great Calls-Jitterbug a proof on my power-of-attorney. My brain was sizzling by now. I told Henry to forget it--that I would just tell the people living in my old apartment to throw out
Great Calls-Jitterbug mail when it came to them. Then I hung up. I'm 79 years old. I've had a major cerebral hemorrhage once, and have been told it's a matter of time before I have one that kills me. Somehow, though, I couldn't leave the matter where it was. I located my power-of-attorney over my wife's affairs, and called Great Calls-Jitterbug a third time--my head a perfect storm of adrenaline. I drew Casey. He sounded half sane, and I asked him what he was doing at Great Calls-Jitterbug. I then told him I had power-of-attorney in hand, and was ready to close the account. He consulted with his supervisor, and then told me he didn't need power-of-attorney, his supervisor had authorized him to close the account. POW! They knew who I was all along; my name was on the account. They were just a bunch of good ole boys over at Great Calls-Jitterbug figuring out ways to interrupt their boredom. If I can trust Casey, my account is now closed--but my head is still ringing. I'm not at all sure I'll recover. - Tom

Valkyrie said...

It is impossible, it seems, to move the photos from the Jitterbug to one's computer .
I went to Sprint and told them two of my husband's old cellphones had pictures in them that I wanted to retrieve. I was told, That would be THIS cable, $20 cable, which I bought from Sprint, even though we probably have an identical one in the box of dusty computer parts here. I located one photo as a test and told the phone to send it to my cell.
Silly me! We successfully cancelled the service a few months ago to go to a family plan through Credo (which did in fact send us a check for the buy-out of the remainder of the plan).
The Jitterbug has been telling me for about 15 minutes now that it is "Sending Photo", what a lie.
There is NOTHING on it that would permit me to open or transfer one or all the photos to the desktop - as you would EXPECT from a MODERN phone.

Standing Up for Seniors said...

IN THEORY this company should be the best phone + services for seniors. We did NOT find anything better, despite all the complaints on this blog.
So we bought the jitterbug 5 for my mother-in-law. Now that we have been GreatCall customers for a couple of months, we know that all the complaints about JUST STUPID customer service are 100% TRUE.
For example, we have tried for weeks to get our name off of the voicemail greeting (because it ended up there when we bought the phone instead of having my mother-in-law buy it herself)and put her name there instead. No luck.
For some unknown reason, you can't do simple things like this online at the Great Call website, so you have to use their so-called "customer service".
The voicemail remains unchanged, despite the three times we have been told that it was changed and will take effect in a day or two.
WHY are these things not part of the Great Call website, like so many other things are? It's random what you can do online and what you can't...but if you can't do it yourself online, it WILL NOT HAPPEN.
SO how do seniors deal with this? We are in our 50's and we are very tech savvy, and we can't get ourselves unstuck with this **** at Great Call.
The problem remains, though, that ANY other service is not as good with features for seniors as GreatCall is (until someone else starts to compete, which will be easy since Great Call is so bad).
So we are still going to struggle with Great Call, and we will post this information everywhere that we can on the net, in the hope that someone from GreatCall will read it too.