Here are links to sites outlining what the Jitterbug Cell Phone aka Great Call Inc. has done to rip off unsuspecting seniors (some of them have taken down the negative reviews due to Jitterbug trying to conceal and hide all the bad press on their unethical and illegal business practices). Charging customers for minutes they did NOT use is called "STEALING." Great Call Inc. & Jitterbug are "STEALING" from the elderly. This is a company with "NO ETHICS" which should be examined in Business Schools and Business Ethics courses.
Here's what a former supervsor of the company had to say:
"As a former supervisor in this company's customer service department I can vouch for all of the claims made here by others claiming to be former employees. This company and it's team of leaders are doing nothing more than BILKING seniors, they do constantly give erronious billing. I myself had to deal with these poor customers as they called to get their money back, and if you buy a jitterbug don't expect a refund they will falsify information, and anything else to avoid refunding customers who are due. The sales department is an outsourced company that encourages misinformation because if a customer doesn't have the facts then Great Call has them at a disadvantage. The sales manager for this company Olivier is a despicable thief at heart and he does nothing to hold sales accountable for the unending amount of lies that they tell customers in order to sell the phones. Daily i spoke to customers who had been suspended for no reason or because the inept people in charge of the billing and network departments would just shut off the wrong phone. or even better i can not even recount the far too numerous times that a customer's payment was taken and they were suspended anyway, and then it takes up to 60 days to get the service restored because these people don't care about Seniors at all (except their money). In closing i would caution anyone from buying a Jitterbug phone so long as Great Call Inc. is affilliated with it at all. Honestly you would have better luck with 2 cans and some string."
Another employee said this:
"Verizon and AT & T are coming out with the same style of phones with more minutes and for half the cost. Save your money and go with Verizon or AT & T. Jitterbug are notorious for leaving seniors without cell service for weeks. Meaning, if your grandmother or grandfather need help in an emergency, the Jitterbug cell phone is useless. Either the Jitterbug networks are down or their order department is delayed in shipping back repairs of defective phones. There are so many complaints that can be made against Jitterbug and its customer service. Even worse, if you return the product to be serviced for a hardware issue, most of the time the company will say it is your fault due to water damage or some other ridiculous claim. A lot of the times you can't even get your own area code. They will ship you an 866 area code # that 800 numbers and most people will block. They even bill you for minutes you don't use. They do all their billing by hand. Their systems are extremely out of date. Don't take a chance with this rouge organization. Stay away from Jitterbug and its parent company Great Call. Stick to the big companies who know what they are doing. Jitterbug is bad for seniors."