More Complaints About Jitterbug Cell Phone Service

Jitterbug review at: http://www.measuredup.com/jitterbug-customer-service-reviews-2196

Jitterbug offers a great product, a Samsung phone, and a wellthought out service for older people. Unfortuneately when something goes wrong, it really goes wrong. My wife has spent more than twenty hours on the phone trying to sort out a replacement unit for her father. She finally gave up and cancelled the service. In addition to the hours she spent, two other family members spent time trying to get the "jitters" out of the system. In addition to first recommending that the phone that didn't work be sent to Samsung! they then lost the phone when they finally agreed to replace it. Found it two weeks later and then spent another two weeks getting the replacement unit in the mail. After it arrived we spent four days trying to activate the service, to no avail. If this company cannot sort out how to fix service and equipment problems quickly and conveniently it would be better to stick with Verizon and let Jitterbug implode on its own incompetence.

Reader comments:

I have never been so disappointed in my life. The phone is as heavy as a brick and I don't receive any phone calls on my number. I have called the Customer Support center but they are not able to he...
I have never been so disappointed in my life. The phone is as heavy as a brick and I don't receive any phone calls on my number. I have called the Customer Support center but they are not able to help. All I receive is "we are sorry..." - well, that does not help my current situation. The commercials are cool but the service and support SUCK!
Posted by Carol Weakly on Dec 13 2007 02:00 AM

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trying to get ahold of customer service is almost impossible.
trying to get ahold of customer service is almost impossible.
Posted by Susan on Dec 14 2007 04:25 PM

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Jitterbug phone a lemon. Phone arrives with no service. Many phone calls later the phone still has no service. The Jitterbug customer service is a nightmare. Jitterbug is taking peoples money for ...
Jitterbug phone a lemon. Phone arrives with no service. Many phone calls later the phone still has no service. The Jitterbug customer service is a nightmare. Jitterbug is taking peoples money for phones with no service.
Posted by Mike Schoenecker on Oct 21 2007 03:32 PM


More complaints found at:

http://www.complaintsboard.com/complaints/greatcall-inc-jitterbug-c37693.html

GreatCall, Inc. - Jitterbug
Posted: 2007-12-06 by IM Mad [send email]
Service
Complaint Rating:
Company information:
Jitterbug Phone
Maine
United States
Phone: (720) 531-8800

I purchased this phone over three months ago and have spent more time talking to the worthless Customer Service Department since the the billing has been incorrect month after month. The reps keep giving me a different excuse. The service coverage is terrible! My phone works down the street but does not work at my house. I thought the phone would be great for my mother -- but the company seems to be more of a scam then anything else. My vote: go with ANYONE ELSE.